Facebook Customer

Nicely, as the online retailer permanently optimize their ordering process. Ugly, such as the after-sales process is ignored. Beautiful, healthy world many consumers use online shopping preferred social media platforms as interaction channel, if they have any questions or need help. In this way, the shopping experience and the real time service – service (synchronous communication) reach a new stage of development. The triumph of social media platforms opens up completely new possibilities of online shopping consumers. The reality still has not establish themselves social media at many companies even as an equal channel for customer dialogue. Email and telephone dominate the dialogue market.

(see also: customer dialogue 2.0) A consumer sample media post a comment or question on a platform like Facebook or Twitter. Many online retailers ignore the request either entirely, or give only an evasive answer, which refers the customer to the traditional channels for customer support. Hotels on the Consumer is the all too often a waste of time. However, the provider uses the opportunities that social media offers him, he can reduce costs and increase customer satisfaction by providing convincing interaction channel chosen by the customer service. First semester customer dialogue: responses to the customers through the channel, which he has used for his question. Trend not yet on customer dialogue are sleepy part 1 not only in monitoring in the social media realm”set. Admittedly, filtering relevant information from social media channels has proven in the past extremely difficult task.

The huge amounts of Tweets and posts must be summarized in a uniform and manageable representation. Often this task field is located but in marketing departments, whose core competencies are somewhere else. You are indeed well prepared for communication in one direction (one to many) and work mainly on the representation and strengthen the business presence. The necessary interactive They would have to acquire expertise, which is required in the social Web, yet.

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Hobnoxcom Nominated

Hobnox.com with his WebTV offering ‘Hobnox TV’ jury of the lead Awards 2009 in the category ‘Best Web TV of the year’ in the best three the portal “Hobnox.com” is selected with his WebTV offering Hobnox TV”by the jury of the lead Awards 2009 in the category of Web TV of the year among the best three were elected and nominated for a medal. The award ceremony will take place on 1 April 2009 at the Hamburger Deichtorhallen. The LeadAwards are Germany’s leading Award for print and online media. You are awarded annually by the lead Academy for outstanding work in the areas of photography, advertisements and online. The jury evaluated more than 500 Web pages this year.

Uwe Viehmann, editor in Chief of Hobnox TV: WebTV is one of the central pillars of the portal hobnox.com. HobnoxTV should be a trademark for innovative and high-quality contributions from the subjects music, film and lifestyle. “The unusual interview format iNterview”, documentation, such as the series tour diarrhea “or even the current reporting as at the 11Freunde-Videobeweis”shows that HobnoxTV even above-average resonates not only with partners and the artists, but also the corresponding audience resonance gets. Here we are here on a very good path and look forward to many more exciting projects in terms of editorial and cooperative. Reward and incentive for our team is that we could convince the media industry and LeadAward jury with our offer.” Hobnox TV offers its national and international users on the 4 WebTV channels sly-fi ((Live-Konzerte, Interviews, Tourtagebucher), 99stories (reports, reports from the world of film), CLTR CTRL (fashion & lifestyle) and DI: VID (music videos) on high-quality content on-demand.) In addition, Hobnox is specializing in concerts and other cultural events such as fashion shows on the live broadcast. For more information: Www.hobnox.com press contact: Hobnox AG Karsten Schneidewindt (legal & Media Affairs) Tel.: + 49 (0) 221 400 66-161 E-Mail: Karsten Schneidewindt

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