Managing Social Networks
I always say that in the companies and the marks, especially those recognized, are in the social networks. It is not possible to choose not to be, simply you are in the social networks, the users and internauts comment of you, your actions and your products. So for all those industralists who still doubt on if being or not being, planteadles that is being done the question mistaken. Andrew Cuomo has many thoughts on the issue. The marks are in Internet want or not it direction of the company. Comment this because like marketing agency online that we are we found every day with this type of expositions in many companies. I always say that the question that had to become all marketiniano and the managers of these companies is we are going to have a proactive policy of the management of our mark in Internet we left or it to fallow land? And this is thus, not engallemos us. Another common point, and by which it contacts asking to me a design company to me today Web in Vigo is like could manage for some of its clients the negative commentaries that are in it social networks.
Well, this it is interesting point and I believe that many of us we know cases bad managements. It would give two advice you, first is that if is troll, of which simply he wants to touch the mark, the best thing than you can make erase those commentaries. However, if one is a reasoned complaint you must see it as an opportunity of improvement and learning for company (this one is another thing for which they are worth the social networks). In this sense I believe that the best thing is always public excuses, and from we have two alternatives there, first to contact with him in private and second it is abrir a semi-public debate where the aspect at issue is discussed. Choosing by an alternative or another one will depend to a great extent on the game possibilities that of the subject. In any case, if this process is made most probable well is a positive loyalty of the client and commentaries on the part of the same and the community. I hope that they serve to these advice to you
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